PACS Application Specialist
Overview
Technologix Group is seeking an experienced; highly customer service-oriented process-driven PACS Applications Specialist. This position requires a proven track record of exceptional customer service skills with a passion for medical and information technologies. This position is available at our Shreveport office. For highly experienced candidates, this position is available as hybrid remote/telecommute; though regular travel to our Shreveport office and to client sites will be required.
The Applications Specialist should have extensive training and clinical background in radiology departments or outpatient imaging centers. Understanding of the day-to-day PACS workflow and a sense of urgency are key to ensuring the best possible experience for our medical clients.
Essential Duties & Responsibilities
- Provide remote and on-site PACS application support
- Perform PACS workflow analysis
- Onboarding of new sites and provide Go-Live support
- Deliver remote and onsite training to Radiologists and other clinical staff members
- Test new products and technologies prior to deployment
- Create thorough and accurate documentation on all project and support efforts
- Investigate end-user problems and identify their source; determine and implement solutions
- Work in conjunction with team members to implement projects successfully
- Occasional travel
Knowledge Requirements
- Understanding of HL7 and DICOM
- Experience with medical IT systems
- Understanding of Radiology and Cardiology workflow
- Experience with PACS applications in a clinical setting
- Experience with local and wide area networks
- Experience as PACS vendor technical support is highly preferred
Qualifications
- Bachelor’s in Radiologic Sciences, Computer Science, Computer Information Systems, or equivalent
- 5+ years of experience
- ARRT Registration Required
- Professional, Industry, and Vendor certifications
- Strong technical knowledge and understanding
- Ability to concisely document issues and resolution steps
- Must be fluent in English (spoken and written)
Perks of working at Technologix
- Career development
- Technologix reimburses for completed technical certifications
- Comprehensive Health and Dental Insurance
- 401K matching
- Paid Vacation and PTO
- Great Teammates that strive to make a difference every day, while still having a great time.